Jennifer Cassidy
Jennifer Cassidy Service Design Director
CGI

She is a senior human centered design professional with over 20 years’ experience working in large, complex organizations such as provincial and municipal governments and post-secondary institutions. Her work is focused on the design of services and processes, service measurement and improvement, organizational change management, innovation and leadership development and coaching. Jennifer offers outstanding project and team leadership with strong skills in facilitation, design thinking, creative problem solving and work-based learning for lasting organizational change. She is skilled in leading and supporting projects and programs of all sizes, including strategic planning, enterprise performance measurement, risk management, enterprise software implementation and logic model development.

Speaking

Intersection 26: Beyond the Spark
12th global conference on Enterprise Design

  • Conference
  • October 7–9, 2026, 09:00-17:30
  • Montréal (Québec), Canada

Turning ideas into impactful enterprises: our 12th global conference on Enterprise Design in Montréal.

Complex Systems, Quantum and Kinship
Conference Workshop

  • Conference Workshop
  • October 7, 2026, 10:30-12:00
  • Montréal (Québec), Canada