Paulo works on the boundaries inside enterprises, where technical reality, organizational interests, and the story leadership believes about both tend to drift apart. Across almost two decades of work in business process management, enterprise design, and consulting, one discipline has stayed constant: hold the whole enterprise in view, keep its parts aligned, and surface the gaps before they become surprises. He writes and publishes frameworks on how complex organizations govern decisions and stay coherent as they grow, working through structured argument and a refusal to let any single view of a problem stand in for the whole.