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Embracing knowledge in the digital age

  • Conference
  • September 19, 2023,15:00-15:30
  • Vienna, Austria

Embracing knowledge in the digital age

Automation continues to put pressure on the ability of our enterprises to thrive over time. ‘Here today – gone tomorrow’ is not a mantra that organizations deliberately choose. So how can we sustain ourselves as we navigate a dramatic turn into a knowledge-fueled world. Business Architecture that abstracts complexities and creates interpretable models has been invaluable so far to define adaptable and shared data structures, process designs, and enabling capabilities. However, a new challenge has emerged – knowledge. Its integration into business operations is now crucial, offering immense potential for continuing relevance into the future for those who are prepared for it. To seize these opportunities, we must reconsider our business models and wholeheartedly embrace the power of knowledge. Though challenging, it is necessary and can be transformative.

In this session, Roger will explore how professional architects and designers can stay resilient and relevant as digital and AI advancements keep the pressure on business operations.

Key topics will include establishing a robust architecture foundation, understanding tacit and explicit knowledge, designing purpose-driven knowledge processes, utilizing "everyday AI" as a knowledge accelerator, and navigating the representation and limitations of knowledge models.

The time is ripe to embrace explicit knowledge and infuse it into your ways of working.


Roger Burlton
Roger Burlton President
Process Renewal Group

Roger is the President of Process Renewal Group. He is the author of the pioneering book ‘Business Process Management: Profiting from Process’, the ‘Business Process Manifesto’ and the ‘Business Agility Manifesto’. Roger developed the first Business Process and Business Architecture practices in the world in 1991. Having worked with over 200 organizations globally to transform from traditional organizations to more modern ones, he is is recognized as a world leader in establishing a business value delivery model supported by Business Architecture practices. His latest book: Business Architecture: Collecting, Connecting and Correcting the Dots was released in 2022.

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Intersection 23 is the leading global event on Enterprise Design.