Is your transformation a “revolution” or an “evolution”?
Lisa Woodall
Revolution appeals more to the futurists who see all of the faults of the current and the opportunities that are in front of them.
Evolution appeals more to those that would derisk the leap of faiths and the ability to think ahead about the future.
For a few years now customer experience and employee experience have been a top table conversation.
Lisa Woodall
I sense a new era is emerging as we go further into to the 2020s and that’s one of going beyond engagement to an era of more informative creative ways to engage in a more entertaining way and also going beyond frictionless efficiency drivers to creating experiences that enhance well being, inclusivity and mindfulness.
“People are generally better persuaded by the reasons
which they have themselves discovered than by those
which have come into the mind of others.”
Blaise Pascal
Viewpoints of many different disciplines need to be considered in order to implement a holistically designed enterprise.
Wolfgang Goebl
Viewpoints of many different disciplines need to be considered in order to implement a holistically designed enterprise. Interests of disciplines closer to purpose and customer value (like service- or UX designers) must be negotiated with disciplines closer to feasibility (like business- or software architects).
You work very hard, but does it really make a difference?
Capturing a wealth of experience from many sources, four world-class enterprise designers and architects present a collection of 35 immediately applicable solutions to successful enterprise design.
